Rocketrip Terms of Use & Privacy Policy

Terms of Use

Effective date: July 19, 2019

Welcome to Rocketrip. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the “Services”). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at:

Email: support@rocketrip.com

Address: 14 E. 38th Street, 2nd Floor, New York, NY 10016

These Terms of Use (the “Terms”) are a binding contract between you and ROCKETRIP, INC. (“Rocketrip,” “we” and “us”). You must agree to and accept all of the Terms, or you don’t have the right to use the Services in any manner. Your using the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document as well as those in the Privacy Policy. Your use of or participation in certain Services may also be subject to additional policies, rules and/or conditions (“Additional Terms”), which are incorporated herein by reference, and you understand and agree that by using or participating in any such Services, you agree to also comply with these Additional Terms.

Please read these Terms carefully. They cover important information about Services provided to you and any charges, taxes, and fees we bill you. These Terms include information about future changes to these Terms, limitations of liability, a class action waiver and resolution of disputes by arbitration instead of in court. PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.

ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

    Will these Terms ever change?

We are constantly trying to improve our Services, so these Terms may need to change along with our Services. We reserve the right to change the Terms at any time, but if we do, we will place a notice on our site located at www.rocketrip.com, send you an email, and/or notify you by some other means. 

If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes. 

Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us. 

What about my privacy?

Rocketrip takes the privacy of its users very seriously. For the current Rocketrip Privacy Policy, please click here.

Children’s Online Privacy Protection Act

The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under thirteen (13). We do not knowingly collect or solicit personally identifiable information from children under thirteen (13); if you are a child under thirteen (13), please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a child under thirteen (13), we will delete that information as quickly as possible. If you believe that a child under thirteen (13) may have provided us personal information, please contact us at support@rocketrip.com.

What are the basics of using Rocketrip?

You represent and warrant that you are an individual of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and have gotten your parent or guardian to agree to these Terms on your behalf).

You will only use the Services for your own internal, personal, non-commercial use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services in a way that breaks the law.

What about messaging?

As part of the Services, you may receive communications through the Services, including messages that Rocketrip sends you (for example, via email or SMS). When signing up for the Services, you will receive a welcome message and instructions on how to stop receiving messages. By signing up for the Services and providing us with your wireless number, you confirm that you want Rocketrip to send you information that we think may be of interest to you, which may include Rocketrip using automated dialing technology to text you at the wireless number you provided, and you agree to receive communications from Rocketrip, and you represent and warrant that each person you register for the Services or for whom you provide a wireless phone number has consented to receive communications from Rocketrip. You agree to indemnify and hold Rocketrip harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to your breach of the foregoing.

Are there restrictions in how I can use the Services?

You represent, warrant, and agree that you will not contribute any Content or User Submission (each of those terms is defined below) or otherwise use the Services or interact with the Services in a manner that:

  1. infringes or violates the intellectual property rights or any other rights of anyone else (including Rocketrip);

  2. violates any law or regulation, including, without limitation, any applicable export control laws, privacy laws or any other purpose not reasonably intended by Rocketrip;

  3. is dangerous, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;

  4. attempts, in any manner, to obtain the password, account, or other security information from any other user;

  5. violates the security of any computer network, or cracks any passwords or security encryption codes;

  6. runs Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interferes with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);

  7. “crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);

  8. copies or stores any significant portion of the Content; or

  9. decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services.

A violation of any of the foregoing is grounds for termination of your right to use or access the Services. 

What are my rights in the Services?

The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions (as defined below), and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Rocketrip’s) rights.

Subject to these Terms, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for other than purposes of using the Services is expressly prohibited without prior written permission from us. You understand that Rocketrip owns the Services. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services.

 The Services may allow you to copy or download certain Content, but please remember that even where these functionalities exist, all the restrictions in this section still apply. 

What about anything I contribute to the Services – do I have to grant any licenses to Rocketrip or to other users?

User Submissions

Anything you post, upload, share, store, or otherwise provide through the Services is your “User Submission”. Some User Submissions may be viewable by other users. You are solely responsible for all User Submissions you contribute to the Services. You represent that all User Submissions submitted by you are accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations. You acknowledge that all Content, including User Submissions, accessed by you while using the Services is at your own risk and you will be solely responsible for any damage or loss to you or any other party resulting therefrom.

Who is responsible for what I see and do on the Services?

Any information or Content publicly posted or privately transmitted through the Services is the sole responsibility of the person from whom such Content originated, and you access all such information and Content at your own risk, and we aren’t liable for any errors or omissions in that information or Content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services. We can’t guarantee the identity of any users with whom you interact in using the Services and are not responsible for which users gain access to the Services. 

You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it. You will keep all your registration information accurate and current. You are responsible for all your activity in connection with the Services.

The Services may contain links or connections to third-party websites or services that are not owned or controlled by Rocketrip. When you access third-party websites or use third-party services, you accept that there are risks in doing so, and that Rocketrip is not responsible for such risks. 

Rocketrip has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or by any third party that you interact with through the Services. In addition, Rocketrip will not and cannot monitor, verify, censor or edit the content of any third-party site or service. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilize. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or service. 

Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Rocketrip shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. 

If there is a dispute between participants on this site or Services, or between users and any third party, you agree that Rocketrip is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Rocketrip, its directors, officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. You shall and hereby do waive California Civil Code Section 1542 or any similar law of any jurisdiction, which says in substance: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

Will Rocketrip ever change the Services?

We’re always trying to improve our Services, so they may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice. 

Termination of the Services 

Rocketrip is free to terminate (or suspend access to) your use of the Services for any reason in our discretion, including your breach of these Terms. Rocketrip has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us, including without limitation the arbitration agreement. 

What else do I need to know?

Warranty Disclaimer. Rocketrip and its licensors, suppliers, partners, parent, subsidiaries or affiliated entities, and each of their respective officers, directors, members, employees, consultants, contract employees, representatives and agents, and each of their respective successors and assigns (Rocketrip and all such parties together, the “Rocketrip Parties”) make no representations or warranties concerning the Services, including without limitation regarding any Content contained in or accessed through the Services, and the Rocketrip Parties will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services or any claims, actions, suits procedures, costs, expenses, damages or liabilities arising out of use of, or in any way related to your participation in, the Services. The Rocketrip Parties make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through or in connection with the Services. THE SERVICES AND CONTENT ARE PROVIDED BY ROCKETRIP (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

Limitation of Liability. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL ANY OF THE ROCKETRIP PARTIES BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF ONE-HUNDRED ($100) DOLLARS OR (D) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.

Indemnity. You agree to indemnify and hold the Rocketrip Parties harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any claims relating to (a) your use of the Services, and (b) your violation of these Terms. 

Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Rocketrip’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

Choice of Law. These Terms are governed by and will be construed under the Federal Arbitration Act, applicable federal law, and the laws of the State of New York, without regard to the conflicts of laws provisions thereof.

Arbitration Agreement. Please read the following ARBITRATION AGREEMENT carefully because it requires you to arbitrate certain disputes and claims with Rocketrip and limits the manner in which you can seek relief from Rocketrip. Both you and Rocketrip acknowledge and agree that for the purposes of any dispute arising out of or relating to the subject matter of these Terms, Rocketrip’s officers, directors, employees and independent contractors (“Personnel”) are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Personnel will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third-party beneficiary hereof.

(a) Arbitration Rules; Applicability of Arbitration Agreement. The parties shall use their best efforts to settle any dispute, claim, question, or disagreement arising out of or relating to the subject matter of these Terms directly through good-faith negotiations, which shall be a precondition to either party initiating arbitration. If such negotiations do not resolve the dispute, it shall be finally settled by binding arbitration in New York County, New York. The arbitration will proceed in the English language, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “Rules”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes. The arbitrator shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. 

(b) Costs of Arbitration. The Rules will govern payment of all arbitration fees. Rocketrip will pay all arbitration fees for claims less than seventy-five thousand ($75,000) dollars. Rocketrip will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous. 

(c) Small Claims Court; Infringement. Either you or Rocketrip may assert claims, if they qualify, in small claims court in New York County, New York or any United States county where you live or work. Furthermore, notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction, to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. 

(d) Waiver of Jury Trial. YOU AND ROCKETRIP WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and Rocketrip are instead choosing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Rocketrip over whether to vacate or enforce an arbitration award, YOU AND ROCKETRIP WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.

(e) Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor Rocketrip is entitled to arbitration; instead all claims and disputes will be resolved in a court as set forth in (g) below. 

(f) Opt-out. You have the right to opt out of the provisions of this Section by sending written notice of your decision to opt out to the following address: 14 E. 38th Street, 2nd Floor, New York, NY 10016 postmarked within thirty (30) days of first accepting these Terms. You must include (i) your name and residence address, (ii) the email address and/or telephone number associated with your account, and (iii) a clear statement that you want to opt out of these Terms’ arbitration agreement.

(g) Exclusive Venue. If you send the opt-out notice in (f), and/or in any circumstances where the foregoing arbitration agreement permits either you or Rocketrip to litigate any dispute arising out of or relating to the subject matter of these Terms in court, then the foregoing arbitration agreement will not apply to either party, and both you and Rocketrip agree that any judicial proceeding (other than small claims actions) will be brought in the state or federal courts located in, respectively, New York County, New York, or the federal district in which that county falls. 

(h) Severability. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration Agreement section will be null and void. This arbitration agreement will survive the termination of your relationship with Rocketrip.

Miscellaneous. You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that the Rocketrip may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms are found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Rocketrip agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Rocketrip, and that these Terms supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Rocketrip, and you do not have any authority of any kind to bind Rocketrip in any respect whatsoever. 

Except as expressly set forth in the section above regarding the arbitration agreement, you and Rocketrip agree there are no third-party beneficiaries intended under these Terms.

Privacy Policy

Rocketrip, Inc. (“Rocketrip,” “we” or “us”) is committed to protecting the privacy of your personal information.  This policy (the “Privacy Policy”) describes how we collect, use, retain, transfer and disclose personal information on www.rocketrip.com (the “Site”), the Rocketrip web app (the “Web App”) and the Rocketrip extension app (the “Extension App”).

Our users (also “you” or “your”) may access several features and services on and through the Site, Web App and Extension App, these include creating an account, logging in, using our travel savings service, earning rewards, applying for a job, scheduling a demo, emailing us, downloading a report, scheduling a free travel analysis, contacting us for information, subscribing to email updates, and referring us to a friend (collectively, the “Services”). In order to access any of the Services, you are required to provide certain personally identifiable information (“Personal Information”), which will be collected and used by the Services as described in this Privacy Policy. When you use the Services, you are consenting to the collection, storage, transfer, processing and other uses of your Personal Information for the purposes described in this policy. In some instances, the use of information collected through the Rocketrip service will be limited to the purpose of providing the service for which our client has engaged Rocketrip.  If you do not agree with this Privacy Policy, you should not use or access our Website or Services.

What happens when this Privacy Policy is changed?

If we decide to change the way we collect or use information, we will update this Privacy Policy to reflect the changes and notify you by sending you an email. If you use or access any of the Services after this policy is modified, you are bound by any changes to this Privacy Policy. If you do not agree to any changed version of this Privacy Policy, you should not use or access our Services.

This Privacy Policy was last modified on: May 24, 2018 

What Personal Information do we collect?

Information you provide us:

If you choose to use or access any of the Services, you must provide personal information in order to do so. Personal information is information about you that you provide to us that is personally identifying, such as your name, email address, and telephone number, and that is not otherwise publicly available (“Personal Information”). The legal definition of Personal Information depends on your physical location and may include other types of information. Only the definition that applies to your physical location will apply to you under this Privacy Policy. 

Email & Email Updates

When you contact us by email we collect your first name, last name and email address in order to respond to your request. When you sign up for email updates, we collect your email address in order to provide updates. When you opt-in to receive promotional emails, we will add you to our list to send you promotional, commercial and informational emails. 

Tracking Technologies & Cookies

When you visit the Site, we collect your IP address.  When you visit the Site, we use session “cookies” — a piece of information stored on your computer — to allow us to uniquely identify your browser while you are logged in and to enable us to process your online transactions. Session cookies also help us confirm your identity and are required in order to log into your account. Users who disable their web browsers’ ability to accept cookies will be able to browse the Site but will not be able to access or take advantage of the Services. We also use web beacons to monitor your browsing behavior if you link to another site, such as Expedia.com, for example.

The Site uses Google Analytics. For more information about Google analytic cookies, please see Google’s help pages and privacy policy:

Google’s Privacy Policy

Google Analytics Help pages

 Third parties may use cookies, web beacons, and similar technologies to collect or receive information from this site and elsewhere on the internet. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note that this does not opt you out of being served generic ads. 

Social Media Features

Our Site includes features from social media websites such as the Facebook Like button and features on LinkedIn, Twitter and Instagram that run on our Site. These features may collect your IP address or other Personal Information, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Site.This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them. 

Demonstrations and free travel analyses

When you schedule a demo or a free travel analysis, we collect your first and last name, work email address, telephone number, company name and the number of employees in your company. We use this information to provide the information requested and to enable us to follow up with you. If you would like us to delete this information, you may request that we do so by contacting us at support@rocketrip.com.

Refer a Friend

When you refer us to a friend, we collect your friend’s first and last name, work email address, telephone number, and company name as well as your name, email address and company name. We use this information to send a one-time email to your friend inviting him or her to visit the site. We store this information for the sole purpose of sending the one-time email and tracking the success of your referral. Your friend may request that we delete this information by contacting us at support@rocketrip.com

Job Applications

When you apply for a job, we collect your resume or CV, which may include your name, email address, postal address, telephone number and other information, and we request your phone number and current company. We use this information to assess your qualifications for the job you applied for and to contact you for an interview if we choose to do so. We will retain your information until the job is filled. If you would like us to delete this information, you may request that we do so by contacting us at support@rocketrip.com.

 

Information Related to the Rocketrip Service

Service Provider Collection and Use:

The Rocketrip service (the “Rocketrip Platform”) enables users to save on business travel costs and to earn rewards for doing so.  When acting as a service provider, Rocketrip collects information under the direction of its clients, which is your employer. Your employer’s service administrator provides your first name, last name and email address to us, which we collect in order to send you an email link to sign up for the Rocketrip Platform, to provide you and your employer with the service and to manage your account.

When you set up an account, we collect your first and last name, work email address, telephone number, company name and password. We use this information to create and manage your account, to track your savings and rewards, to create your user profile, to send you information related to your account and rewards, and we may send you promotional emails, updates and other information we think may be of interest to you. When you log in we collect your email address and password to enable you to use your account, to process your online transactions, and to tally your rewards.

When you download a report from the Site, we collect your first and last name and work email address in order to provide the report and follow up with you.

Choice

When acting as a service provider, we collect information on behalf of our clients, typically employers. If you interact with one of our clients and no longer wish to have your Personal Information used by one of our clients that use the Rocketrip Platform, please contact the client that you interact with directly.

Access to Personal Information Controlled by Rocketrip Clients

When acting as a service provider, Rocketrip has no direct relationship with the individuals whose Personal Information it processes. An individual who seeks access, or who seeks to correct, amend, delete, or restrict inaccurate data or no longer wishes to be contacted should direct his or her query to the Rocketrip client (the data controller). If the client requests Rocketrip to delete the data, we will respond to their request within 30 days. If a user contacts us directly with such a request, we will notify the proper Rocketrip client (the data controller).

How long do we retain your information when acting as a service provider?

When acting as a service provider, we will retain your Personal Information, which we process on behalf of our clients for as long as needed to provide services to our client, for as long as your account is active, or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We retain your Personal Information for up to sixty (60) days after your account is closed.

Information shared with your employer

For users of the Rocketrip Platform we disclose information to your employer such as your travel behavior, redemption behavior and redemption reporting for tax purposes.

How, and with whom is my information shared?

Email communications with us:

As part of the Services, we may send you promotional, commercial and informational emails. You may opt out from receipt of these emails and unsubscribe by clicking “Update Email Settings” at the bottom of the emails you receive from us. You have the right to object to the use of your Personal Information for direct marketing purposes, on a going forward basis, by emailing us at support@rocketrip.com.

Information shared with our agents:

We disclose your first and last name and email address to our third party messaging platform to provide user support. We disclose your email address and/or mailing address to our award redemption partners, for the purposes of award fulfillment. We may disclose your Personal Information to other third party vendors that enable us to provide the Services (together our “Subcontractors”). Some of these Subcontractors may be based in locations outside the EU. Transfers to Subcontractors are covered by the provisions in this Privacy Policy regarding notice and choice and the service agreements with our Clients.  You hereby consent to our sharing of Personal Information with our Subcontractors.

Third Party Services

Our Services may contain links to other websites that are independent, are not owned or operated by us, and which may incorporate third party information. One example is a link to Expedia.com for immediate fulfillment. These third party sites have separate and independent privacy policies. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy and terms of service, which may differ from ours. We therefore have no responsibility or liability for the content and activities of other websites, even if they are linked to our Services. This Privacy Policy does not cover information collected on third party websites. We encourage you to carefully review the privacy policies of any third party sites you access. 

Information disclosed pursuant to business transfers:

If our assets are merged with or purchased by a third party, your Personal Information will be transferred to that third party.

Information disclosed for our protection and the protection of others:

We may also release your information when we believe release is appropriate to comply with the law, enforce our Privacy Policies, detect or prevent fraud, security or technical issues, or protect our or others’ rights, property, or safety. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention. Because our servers that store your information are located in the U.S.A., your information may be available to U.S. government entities or agencies under a lawful court order or other legal process in the U.S.  

Information we share with your consent:

Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information. We will share your Personal Information only in the ways that are described in this Privacy Policy.

Rights and Access to Personal Information

Upon request, we will provide you information about whether we hold, or process any of your personal information on behalf of a third party. To request this information, please contact us at support@rocketrip.com.

You may access, review, correct, update or delete your Personal Information that is stored by us, and you may block processing of your Personal Information, subject to applicable law, by sending an email to:  support@rocketrip.com. You have the right to object to processing of your Personal Information under certain circumstances, in accordance with applicable law. To do so or to obtain more information on these rights, please contact us at: support@rocketrip.com. We will respond to your request to access within 30 days.

How long do we retain your information?

We will retain Personal Information we collect for as long as needed to provide the Services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.  

How do we protect your information?

We will take reasonable precautions to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. For example, our Services sit on secure servers operated by Amazon Web Services (AWS EC2).  We use a method endorsed by the National Institute of Standards and Technology to protect your passwords (PBKDF2 algorithm with a SHA256 hash for password stretching). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

International transfer of your Personal Information

Given that the Internet operates in a global environment and that, if you operate outside of the United States, transfer of your data is necessary for you to use any of our Services or request information from us, using the Internet to collect and process Personal Information necessarily involves the transmission of data on an international, or cross-border, basis. By accessing any of the Services, and/or communicating with us by email, you acknowledge and voluntarily provide your express consent to our collection, processing and disclosure of your Personal Information in this way, including our disclosure to Subcontractors and third parties located in the US and other locations outside the EU.

For users who are located outside the United States, Personal Information will be transferred outside of each user’s country to the United States where our servers are located and where it will be processed and stored. According to EU data protection authorities, the U.S. does not provide an adequate level of protection for the purpose of providing the Services. We will take all steps reasonably necessary to ensure that Personal Information is treated securely and in accordance with this Privacy Policy in respect of such transfer. By registering for the Rocketrip Platform or by accessing any of the Services you voluntarily and expressly agree to such transfer and disclosure.

California Do Not Track Disclosures

If you are a resident of the State of California, under California Civil Code sections 1798.83-1798.84, you have the right to ask us for a notice identifying the categories of personal information which we share with our affiliates and/or third parties for direct marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Rocketrip, Inc., 14 E 38th Street, 2nd Fl, New York, NY 10016. We currently do not honor Do Not Track signals.

Children’s Privacy

We do not knowingly collect any information from anyone under 13 years of age. The Services are directed to people who are at least 13 years old or older. If you believe your child has provided Personal Information through the Services, please contact us as described below.

If you have complaints, questions, notices, or comments about this Privacy Policy

We are committed to resolving complaints about your privacy and our collection, use, retention, disclosure or transfer of your Personal Information. You always have the right to lodge a complaint with the appropriate supervisory authority in your area. We have agreed to dispute resolution procedures under the EU Model Clauses with respect to certain users. Users with a need to provide a Notice to us under this Policy or users with inquiries or complaints regarding this Privacy Policy should contact us at:

Rocketrip, Inc.

By post:  14 E 38th St (2nd Fl.), New York, NY 10016, U.S.A.

By email:  support@rocketrip.com

Attention: Rocketrip Support