Rocketrip Privacy Policy

Rocketrip, Inc. (“Rocketrip,” “we” or “us”) is committed to protecting the privacy of your personal information.  This policy (the “Privacy Policy”) describes how we collect, use, retain, transfer and disclose personal information on www.rocketrip.com (the “Site”), the Rocketrip web app (the “Web App”) and the Rocketrip extension app (the “Extension App”).

Our users (also “you” or “your”) may access several features and services on and through the Site, Web App and Extension App, these include creating an account, logging in, using our travel savings service, earning rewards, applying for a job, scheduling a demo, emailing us, downloading a report, scheduling a free travel analysis, contacting us for information, subscribing to email updates, and referring us to a friend (collectively, the “Services”). In order to access any of the Services, you are required to provide certain personally identifiable information (“Personal Information”), which will be collected and used by the Services as described in this Privacy Policy. When you use the Services, you are consenting to the collection, storage, transfer, processing and other uses of your Personal Information for the purposes described in this policy. In some instances, the use of information collected through the Rocketrip service will be limited to the purpose of providing the service for which our client has engaged Rocketrip.  If you do not agree with this Privacy Policy, you should not use or access our Website or Services.

 

What happens when this Privacy Policy is changed?

If we decide to change the way we collect or use information, we will update this Privacy Policy to reflect the changes and notify you by sending you an email. If you use or access any of the Services after this policy is modified, you are bound by any changes to this Privacy Policy. If you do not agree to any changed version of this Privacy Policy, you should not use or access our Services.

This Privacy Policy was last modified on: May 24, 2018

 

What Personal Information do we collect?

Information you provide us:

If you choose to use or access any of the Services, you must provide personal information in order to do so. Personal information is information about you that you provide to us that is personally identifying, such as your name, email address, and telephone number, and that is not otherwise publicly available (“Personal Information”). The legal definition of Personal Information depends on your physical location and may include other types of information. Only the definition that applies to your physical location will apply to you under this Privacy Policy.

 

Email & Email Updates

When you contact us by email we collect your first name, last name and email address in order to respond to your request. When you sign up for email updates, we collect your email address in order to provide updates. When you opt-in to receive promotional emails, we will add you to our list to send you promotional, commercial and informational emails.

 

Tracking Technologies & Cookies

When you visit the Site, we collect your IP address.  When you visit the Site, we use session “cookies” — a piece of information stored on your computer — to allow us to uniquely identify your browser while you are logged in and to enable us to process your online transactions. Session cookies also help us confirm your identity and are required in order to log into your account. Users who disable their web browsers’ ability to accept cookies will be able to browse the Site but will not be able to access or take advantage of the Services. We also use web beacons to monitor your browsing behavior if you link to another site, such as Expedia.com, for example.

 

The Site uses Google Analytics. For more information about Google analytic cookies, please see Google’s help pages and privacy policy:

Google’s Privacy Policy

Google Analytics Help pages

 

Third parties may use cookies, web beacons, and similar technologies to collect or receive information from this site and elsewhere on the internet. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note that this does not opt you out of being served generic ads.

 

Social Media Features

Our Site includes features from social media websites such as the Facebook Like button and features on LinkedIn, Twitter and Instagram that run on our Site. These features may collect your IP address or other Personal Information, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Site.This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

 

Demonstrations and free travel analyses

When you schedule a demo or a free travel analysis, we collect your first and last name, work email address, telephone number, company name and the number of employees in your company. We use this information to provide the information requested and to enable us to follow up with you. If you would like us to delete this information, you may request that we do so by contacting us at support@rocketrip.com.

 

Refer a Friend

When you refer us to a friend, we collect your friend’s first and last name, work email address, telephone number, and company name as well as your name, email address and company name. We use this information to send a one-time email to your friend inviting him or her to visit the site. We store this information for the sole purpose of sending the one-time email and tracking the success of your referral. Your friend may request that we delete this information by contacting us at support@rocketrip.com.

 

Job Applications

When you apply for a job, we collect your resume or CV, which may include your name, email address, postal address, telephone number and other information, and we request your phone number and current company. We use this information to assess your qualifications for the job you applied for and to contact you for an interview if we choose to do so. We will retain your information until the job is filled. If you would like us to delete this information, you may request that we do so by contacting us at support@rocketrip.com.

 

Information Related to the Rocketrip Service

 

Service Provider Collection and Use:

The Rocketrip service (the “Rocketrip Platform”) enables users to save on business travel costs and to earn rewards for doing so.  When acting as a service provider, Rocketrip collects information under the direction of its clients, which is your employer. Your employer’s service administrator provides your first name, last name and email address to us, which we collect in order to send you an email link to sign up for the Rocketrip Platform, to provide you and your employer with the service and to manage your account.

When you set up an account, we collect your first and last name, work email address, telephone number, company name and password. We use this information to create and manage your account, to track your savings and rewards, to create your user profile, to send you information related to your account and rewards, and we may send you promotional emails, updates and other information we think may be of interest to you. When you log in we collect your email address and password to enable you to use your account, to process your online transactions, and to tally your rewards.

When you download a report from the Site, we collect your first and last name and work email address in order to provide the report and follow up with you.

 

Choice

When acting as a service provider, we collect information on behalf of our clients, typically employers. If you interact with one of our clients and no longer wish to have your Personal Information used by one of our clients that use the Rocketrip Platform, please contact the client that you interact with directly.

 

Access to Personal Information Controlled by Rocketrip Clients

When acting as a service provider, Rocketrip has no direct relationship with the individuals whose Personal Information it processes. An individual who seeks access, or who seeks to correct, amend, delete, or restrict inaccurate data or no longer wishes to be contacted should direct his or her query to the Rocketrip client (the data controller). If the client requests Rocketrip to delete the data, we will respond to their request within 30 days. If a user contacts us directly with such a request, we will notify the proper Rocketrip client (the data controller).

 

How long do we retain your information when acting as a service provider?

When acting as a service provider, we will retain your Personal Information, which we process on behalf of our clients for as long as needed to provide services to our client, for as long as your account is active, or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We retain your Personal Information for up to sixty (60) days after your account is closed.

 

Information shared with your employer

For users of the Rocketrip Platform we disclose information to your employer such as your travel behavior, redemption behavior and redemption reporting for tax purposes.

 

How, and with whom is my information shared?

Email communications with us:

As part of the Services, we may send you promotional, commercial and informational emails. You may opt out from receipt of these emails and unsubscribe by clicking “Update Email Settings” at the bottom of the emails you receive from us. You have the right to object to the use of your Personal Information for direct marketing purposes, on a going forward basis, by emailing us at support@rocketrip.com.

 

Information shared with our agents:

We disclose your first and last name and email address to our third party messaging platform to provide user support. We disclose your email address and/or mailing address to our award redemption partners, for the purposes of award fulfillment. We may disclose your Personal Information to other third party vendors that enable us to provide the Services (together our “Subcontractors”). Some of these Subcontractors may be based in locations outside the EU. Transfers to Subcontractors are covered by the provisions in this Privacy Policy regarding notice and choice and the service agreements with our Clients.  You hereby consent to our sharing of Personal Information with our Subcontractors.

 

Third Party Services

Our Services may contain links to other websites that are independent, are not owned or operated by us, and which may incorporate third party information. One example is a link to Expedia.com for immediate fulfillment. These third party sites have separate and independent privacy policies. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy and terms of service, which may differ from ours. We therefore have no responsibility or liability for the content and activities of other websites, even if they are linked to our Services. This Privacy Policy does not cover information collected on third party websites. We encourage you to carefully review the privacy policies of any third party sites you access.

 

Information disclosed pursuant to business transfers:

If our assets are merged with or purchased by a third party, your Personal Information will be transferred to that third party.

 

Information disclosed for our protection and the protection of others:

We may also release your information when we believe release is appropriate to comply with the law, enforce our Privacy Policies, detect or prevent fraud, security or technical issues, or protect our or others’ rights, property, or safety. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention. Because our servers that store your information are located in the U.S.A., your information may be available to U.S. government entities or agencies under a lawful court order or other legal process in the U.S.  

 

Information we share with your consent:

Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information. We will share your Personal Information only in the ways that are described in this Privacy Policy.

 

Rights and Access to Personal Information

Upon request, we will provide you information about whether we hold, or process any of your personal information on behalf of a third party. To request this information, please contact us at support@rocketrip.com.

You may access, review, correct, update or delete your Personal Information that is stored by us, and you may block processing of your Personal Information, subject to applicable law, by sending an email to:  support@rocketrip.com. You have the right to object to processing of your Personal Information under certain circumstances, in accordance with applicable law. To do so or to obtain more information on these rights, please contact us at: support@rocketrip.com. We will respond to your request to access within 30 days.

 

How long do we retain your information?

We will retain Personal Information we collect for as long as needed to provide the Services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.  

 

How do we protect your information?

We will take reasonable precautions to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. For example, our Services sit on secure servers operated by Amazon Web Services (AWS EC2).  We use a method endorsed by the National Institute of Standards and Technology to protect your passwords (PBKDF2 algorithm with a SHA256 hash for password stretching). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

 

International transfer of your Personal Information

Given that the Internet operates in a global environment and that, if you operate outside of the United States, transfer of your data is necessary for you to use any of our Services or request information from us, using the Internet to collect and process Personal Information necessarily involves the transmission of data on an international, or cross-border, basis. By accessing any of the Services, and/or communicating with us by email, you acknowledge and voluntarily provide your express consent to our collection, processing and disclosure of your Personal Information in this way, including our disclosure to Subcontractors and third parties located in the US and other locations outside the EU.

For users who are located outside the United States, Personal Information will be transferred outside of each user’s country to the United States where our servers are located and where it will be processed and stored. According to EU data protection authorities, the U.S. does not provide an adequate level of protection for the purpose of providing the Services. We will take all steps reasonably necessary to ensure that Personal Information is treated securely and in accordance with this Privacy Policy in respect of such transfer. By registering for the Rocketrip Platform or by accessing any of the Services you voluntarily and expressly agree to such transfer and disclosure.

 

California Do Not Track Disclosures

If you are a resident of the State of California, under California Civil Code sections 1798.83-1798.84, you have the right to ask us for a notice identifying the categories of personal information which we share with our affiliates and/or third parties for direct marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Rocketrip, Inc., 14 E 38th Street, 2nd Fl, New York, NY 10016. We currently do not honor Do Not Track signals.

 

Children’s Privacy

We do not knowingly collect any information from anyone under 13 years of age. The Services are directed to people who are at least 13 years old or older. If you believe your child has provided Personal Information through the Services, please contact us as described below.

 

If you have complaints, questions, notices, or comments about this Privacy Policy

We are committed to resolving complaints about your privacy and our collection, use, retention, disclosure or transfer of your Personal Information. You always have the right to lodge a complaint with the appropriate supervisory authority in your area. We have agreed to dispute resolution procedures under the EU Model Clauses with respect to certain users. Users with a need to provide a Notice to us under this Policy or users with inquiries or complaints regarding this Privacy Policy should contact us at:

 

Rocketrip, Inc.

By post:  14 E 38th St (2nd Fl.), New York, NY 10016, U.S.A.

By email:  support@rocketrip.com

Attention: Rocketrip Support