What Personal Information do we collect?
Information you provide us:
Email & Email Updates
When you contact us by email we collect your first name, last name and email address in order to respond to your request. When you sign up for email updates, we collect your email address in order to provide updates. When you opt-in to receive promotional emails, we will add you to our list to send you promotional, commercial and informational emails.
Tracking Technologies & Cookies
When you visit the Site, we collect your IP address. When you visit the Site, we use session “cookies” — a piece of information stored on your computer — to allow us to uniquely identify your browser while you are logged in and to enable us to process your online transactions. Session cookies also help us confirm your identity and are required in order to log into your account. Users who disable their web browsers’ ability to accept cookies will be able to browse the Site but will not be able to access or take advantage of the Services. We also use web beacons to monitor your browsing behavior if you link to another site, such as Expedia.com, for example.
Social Media Features
Demonstrations and free travel analyses
When you schedule a demo or a free travel analysis, we collect your first and last name, work email address, telephone number, company name and the number of employees in your company. We use this information to provide the information requested and to enable us to follow up with you. If you would like us to delete this information, you may request that we do so by contacting us at email@example.com.
Refer a Friend
When you refer us to a friend, we collect your friend’s first and last name, work email address, telephone number, and company name as well as your name, email address and company name. We use this information to send a one-time email to your friend inviting him or her to visit the site. We store this information for the sole purpose of sending the one-time email and tracking the success of your referral. Your friend may request that we delete this information by contacting us at firstname.lastname@example.org.
When you apply for a job, we collect your resume or CV, which may include your name, email address, postal address, telephone number and other information, and we request your phone number and current company. We use this information to assess your qualifications for the job you applied for and to contact you for an interview if we choose to do so. We will retain your information until the job is filled. If you would like us to delete this information, you may request that we do so by contacting us at email@example.com.
Information Related to the Rocketrip Service
Service Provider Collection and Use:
The Rocketrip service (the “Rocketrip Platform”) enables users to save on business travel costs and to earn rewards for doing so. When acting as a service provider, Rocketrip collects information under the direction of its clients, which is your employer. Your employer’s service administrator provides your first name, last name and email address to us, which we collect in order to send you an email link to sign up for the Rocketrip Platform, to provide you and your employer with the service and to manage your account.
When you set up an account, we collect your first and last name, work email address, telephone number, company name and password. We use this information to create and manage your account, to track your savings and rewards, to create your user profile, to send you information related to your account and rewards, and we may send you promotional emails, updates and other information we think may be of interest to you. When you log in we collect your email address and password to enable you to use your account, to process your online transactions, and to tally your rewards.
When you download a report from the Site, we collect your first and last name and work email address in order to provide the report and follow up with you.
When acting as a service provider, we collect information on behalf of our clients, typically employers. If you interact with one of our clients and no longer wish to have your Personal Information used by one of our clients that use the Rocketrip Platform, please contact the client that you interact with directly.
Access to Personal Information Controlled by Rocketrip Clients
When acting as a service provider, Rocketrip has no direct relationship with the individuals whose Personal Information it processes. An individual who seeks access, or who seeks to correct, amend, delete, or restrict inaccurate data or no longer wishes to be contacted should direct his or her query to the Rocketrip client (the data controller). If the client requests Rocketrip to delete the data, we will respond to their request within 30 days. If a user contacts us directly with such a request, we will notify the proper Rocketrip client (the data controller).
How long do we retain your information when acting as a service provider?
When acting as a service provider, we will retain your Personal Information, which we process on behalf of our clients for as long as needed to provide services to our client, for as long as your account is active, or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We retain your Personal Information for up to sixty (60) days after your account is closed.
Information shared with your employer
For users of the Rocketrip Platform we disclose information to your employer such as your travel behavior, redemption behavior and redemption reporting for tax purposes.
How, and with whom is my information shared?
Email communications with us:
As part of the Services, we may send you promotional, commercial and informational emails. You may opt out from receipt of these emails and unsubscribe by clicking “Update Email Settings” at the bottom of the emails you receive from us. You have the right to object to the use of your Personal Information for direct marketing purposes, on a going forward basis, by emailing us at firstname.lastname@example.org.
Information shared with our agents:
Third Party Services
Information disclosed pursuant to business transfers:
If our assets are merged with or purchased by a third party, your Personal Information will be transferred to that third party.
Information disclosed for our protection and the protection of others:
We may also release your information when we believe release is appropriate to comply with the law, enforce our Privacy Policies, detect or prevent fraud, security or technical issues, or protect our or others’ rights, property, or safety. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention. Because our servers that store your information are located in the U.S.A., your information may be available to U.S. government entities or agencies under a lawful court order or other legal process in the U.S.
Information we share with your consent:
Rights and Access to Personal Information
Upon request, we will provide you information about whether we hold, or process any of your personal information on behalf of a third party. To request this information, please contact us at email@example.com.
You may access, review, correct, update or delete your Personal Information that is stored by us, and you may block processing of your Personal Information, subject to applicable law, by sending an email to: firstname.lastname@example.org. You have the right to object to processing of your Personal Information under certain circumstances, in accordance with applicable law. To do so or to obtain more information on these rights, please contact us at: email@example.com. We will respond to your request to access within 30 days.
How long do we retain your information?
We will retain Personal Information we collect for as long as needed to provide the Services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How do we protect your information?
We will take reasonable precautions to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. For example, our Services sit on secure servers operated by Amazon Web Services (AWS EC2). We use a method endorsed by the National Institute of Standards and Technology to protect your passwords (PBKDF2 algorithm with a SHA256 hash for password stretching). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
International transfer of your Personal Information
Given that the Internet operates in a global environment and that, if you operate outside of the United States, transfer of your data is necessary for you to use any of our Services or request information from us, using the Internet to collect and process Personal Information necessarily involves the transmission of data on an international, or cross-border, basis. By accessing any of the Services, and/or communicating with us by email, you acknowledge and voluntarily provide your express consent to our collection, processing and disclosure of your Personal Information in this way, including our disclosure to Subcontractors and third parties located in the US and other locations outside the EU.
California Do Not Track Disclosures
If you are a resident of the State of California, under California Civil Code sections 1798.83-1798.84, you have the right to ask us for a notice identifying the categories of personal information which we share with our affiliates and/or third parties for direct marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Rocketrip, Inc., 14 E 38th Street, 2nd Fl, New York, NY 10016. We currently do not honor Do Not Track signals.
We do not knowingly collect any information from anyone under 13 years of age. The Services are directed to people who are at least 13 years old or older. If you believe your child has provided Personal Information through the Services, please contact us as described below.